Private Preview · Built for Microsoft Teams

Turn requests into work.
Turn work into process.
Right inside Microsoft Teams.

OpsOnTab brings Tickets, Tasks, structured Processes, SOPs, search, dashboards, and operational history together so teams can manage work without losing the context behind it.

OpsOnTab is currently being validated with a limited group of Microsoft 365 users and organizations.
OpsOnTab app screenshot
One Connected Work System

Stop managing operational work across disconnected tools.

Support requests live in one place, procedures in another, tasks in chats and spreadsheets, and process status somewhere else. OpsOnTab connects those pieces into one searchable, trackable system.

Disconnected Work

  • SOPs stored in documents with little connection to day-to-day work
  • Tasks spread across chats, email, spreadsheets, and project tools
  • Support tickets disconnected from the work and procedures around them
  • Process execution tracked manually or inconsistently
  • Important history becomes difficult to reconstruct later

Connected Work with OpsOnTab

  • Tickets, Tasks, Processes, and SOPs in one Microsoft Teams application
  • Structured workflows with clear ownership and progress
  • Connect support activity and operational work where appropriate
  • Preserve assignments, status changes, comments, completion, and history
  • Search operational records instead of hunting through disconnected tools
Tickets, Tasks, Processes & SOPs

From requests to repeatable work, all inside Microsoft Teams.

OpsOnTab connects support, assigned work, structured processes, standardized procedures, search, and operational history in one platform.

Tickets

Capture support requests, assign responsibility, set priority and status, collaborate through comments and notes, and retain the history of each request.

Tasks

Create focused work with explicit participants, priorities, due dates, comments, status, structured Processes, and a complete activity history. Task access stays limited to the people intentionally involved.

Processes

Structure repeatable work using Basic workflows, DMAIC, DMADV, PDCA, or custom phases and Steps with ownership, progress, and history at each stage.

SOPs

Build a governed library of standard operating procedures with ownership, status, revision history, and structured content for repeatable organizational knowledge.

Master Search

Find operational records by keyword across supported work areas, including historical and deleted records where permissions allow.

Activity History

Preserve a traceable record of creation, assignment, status changes, process activity, comments, completion, reopening, deletion, restoration, and other important events.

Connected Operational Flow

Keep the request, work, process, knowledge, and history connected.

OpsOnTab is designed to help work move from an initial need through execution and improvement without losing the context behind it.

1. Request

Capture an issue, request, or operational need.

2. Organize

Define ownership, priority, participants, and expected outcomes.

3. Execute

Use Tasks, Processes, phases, and Steps to get the work done.

4. Standardize

Turn repeatable knowledge into governed SOPs and processes.

5. Improve

Apply structured approaches such as DMAIC, DMADV, and PDCA.

6. Remember

Keep the activity and decisions that explain what happened.

Microsoft 365 Directory

Find people from your organization without maintaining another employee directory.

OpsOnTab uses Microsoft identity and directory context to help users find and assign the right people throughout the application.

  • ✓ Microsoft Entra ID authentication
  • ✓ Microsoft 365 directory-based people lookup
  • ✓ No separate OpsOnTab password database
Dav|
DM
David Miller
IT Support Specialist
DA
David Adams
Cloud Operations
Complete Context

Keep the work record instead of reconstructing it later.

Tickets and Tasks retain comments, assignment changes, status transitions, timestamps, notes, and other important activity so the history stays with the work.

  • ✓ Timestamped activity history
  • ✓ Clear assignment and status changes
  • ✓ Deleted and restored records remain traceable where permitted
Ticket #1082 MacBook Outlook Authentication
In Progress
Priority High
Category Software
Assignee David Miller
Updated 24 Minutes
Sarah Jenkins • 24m ago
Outlook keeps prompting me to sign in after restarting the MacBook.
🔒 INTERNAL NOTE
Reviewed sign-in behavior and documented troubleshooting activity for follow-up.
Operational Visibility

Know what work needs attention right now.

See Tickets and Tasks requiring attention, workload, status breakdowns, trends, and recent activity without opening every record individually.

14
Open Tickets
3
Unassigned
8
In Progress
3
Pending
2
High Priority
11
Closed Today

Ticket Trend — Work Week

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Today Work Week Last 30 Days

Workload by Technician

David Miller 6 Tickets
Alex Chen 4 Tickets
Unassigned 3 Tickets
Beyond the Help Desk

Built for work that crosses teams.

IT requests are only the beginning. Operations, onboarding, compliance, facilities, finance, HR, quality, engineering, and other teams all manage requests, tasks, repeatable processes, and procedures.

OpsOnTab gives that work a shared operational structure inside Microsoft Teams.

IT & Support
Operations
Quality
Engineering
HR & Onboarding
Facilities
Finance
Compliance
Private Preview

Help shape how operational work gets done in Microsoft Teams.

OpsOnTab is currently in private preview while we validate the product, deployment experience, security model, and real-world workflows with Microsoft 365 users and organizations.

Limited Preview

Interested in OpsOnTab?

We're looking for organizations and Microsoft 365 users who want a more connected way to manage Tickets, Tasks, Processes, and SOPs inside Teams.

Request Early Access

Preview availability is limited. Features, licensing, deployment options, and commercial terms may change before general availability.

Microsoft Identity & Access

Built around your Microsoft 365 environment.

OpsOnTab uses Microsoft identity and server-side authorization so access to operational records is governed by authenticated identity and application permissions rather than browser visibility alone.

Microsoft establishes identity. OpsOnTab governs access to the work.

Authentication determines who the user is. OpsOnTab authorization determines which Tickets, Tasks, Processes, SOPs, and administrative capabilities that authenticated user can access.

Microsoft Entra ID Authentication

Users authenticate through their existing Microsoft identity rather than a separate OpsOnTab credential store.

Tenant-Aware Identity

OpsOnTab operates in the context of the organization's Microsoft environment and validates authenticated users before exposing protected application data.

Role & Record-Level Permissions

Tickets, Tasks, administrative capabilities, and other protected records follow OpsOnTab's defined authorization rules.

Server-Side Authorization

Protected operations are validated by backend APIs instead of relying only on frontend visibility controls.

Microsoft Graph Integration

Microsoft Graph supports identity and directory capabilities used by the application, with permissions aligned to the released application configuration.

No Separate Password Database

OpsOnTab does not require employees to create or manage another application password.

Common Questions

Frequently Asked Questions

Details about OpsOnTab, Microsoft 365 integration, access, and the private preview.

Yes. OpsOnTab is designed to run as a Microsoft Teams application and provides its operational workspace directly within Teams.
No. OpsOnTab uses the organization's Microsoft identity through Microsoft Entra ID rather than requiring another employee username and password.
No. Ticket access is enforced server-side at the individual record level, based on a user's role and relationship to each ticket — being able to open OpsOnTab does not mean a user can see every ticket. Help Desk agents can access tickets within their assigned queues, but always within OpsOnTab's authorization rules rather than by default.
Task visibility is intentionally controlled. Access is limited to the requester or creator and explicitly added Task participants. Help Desk membership alone does not automatically provide access to another team's Task.
OpsOnTab supports Basic processes along with structured approaches such as DMAIC, DMADV, PDCA, and custom phase-and-Step workflows.
SOPs provide a governed place for standardized procedures and operational knowledge. OpsOnTab is being designed so procedures, Tasks, Tickets, and structured Processes can increasingly support a connected operational workflow.
OpsOnTab licensing is planned as an organization (tenant-level) license rather than per-user licensing, so adding employees to operational work isn't gated by individual seat costs. Final commercial terms are still being validated ahead of general availability.
Yes, through a layered security model. Microsoft Entra ID and Microsoft 365 first determine whether a guest has an active identity and access to your organization's environment, and OpsOnTab separately determines which specific Tickets, Tasks, Processes, or other records that person is authorized to work on. Guest participants are clearly labeled as external in the interface, and once their involvement ends they may retain read-only access to records they actually participated in, subject to your organization's access policies — guests never gain general visibility into company records simply by being a tenant guest.
OpsOnTab requires Microsoft identity and sign-in capabilities to authenticate users, plus the Microsoft Graph and directory permissions needed to support released functionality — following a least-privilege approach rather than requesting broad access upfront. The final production permission list is still being validated ahead of general availability.
Submit an early access request through the OpsOnTab Private Preview form. Preview availability is limited while the product is being validated.